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Common PixelAd Support Issues
Below are troubleshooting tips for some of the most common issues users experience while using PixelAd on mobile devices.
No Sound on iPhone or iPad
If you are not hearing sound from the PixelAd app on your iPhone or iPad, please review the following troubleshooting steps.
1. Check the Mute Button
Make sure the physical mute switch on your iPhone or iPad is turned off. PixelAd requires sound to be enabled on your device.
2. Check the iPad Soft-Mute Feature
Some iPads include a soft-mute feature that can silence certain apps while allowing other apps like music players to continue working.
3. Disable the Soft-Mute Button
- Swipe up from the bottom edge of your iPad screen.
- Open the Control Center.
- Locate the bell icon (soft-mute button).
- Tap the bell icon to mute or unmute your device.
After adjusting the settings, reopen PixelAd and test the sound again.
Additional iPad Sound Troubleshooting
In some cases, the side button on your iPad may be configured for Rotation Lock instead of mute. If this occurs, the physical button will not control sound settings.
You can also visit Apple's official support website for additional device troubleshooting.
Before Leaving a Review
Instead of posting a negative review on the App Store or Google Play, please contact the PixelAd Support team directly. We cannot respond to store reviews, but we can quickly assist you through email.
Contact Support
If the troubleshooting steps above do not resolve your issue, please contact our support team.